Orthodontic IT
An orthodontic practice gets its office IT and its website from one team.
- Client
- Buttram Orthodontics
- Industry
- Orthodontic Practice
- Services
- Managed IT · Imaging Computers · Website & Domain
The Challenge
An orthodontic office depends on a few computers that can't be down: the ones that run the X-ray and panoramic imaging. Add the cloud scheduling and records system, the bookkeeping computer, signature pads, cameras, and a website that brings in new patients, and the practice was dealing with a different company for every piece. When something stopped working, the first question was always whose problem it was.
What We Did
Flux Labs took over the office computers and network and the practice's web presence. We keep the imaging computers running and get them back fast when one freezes or won't boot, replace and set up computers as they age out, and handle internet outages with the provider. Computers are locked down so USB drives and unknown programs need an approval first, which protects patient records. On the web side we moved the domain and hosting to us, keep the site running, and added the tracking new-patient campaigns need.
The result
What changed for Buttram Orthodontics
The practice calls one team whether the problem is an X-ray computer, the internet, the bookkeeping software or the website. Patient records sit on computers that only run what's been approved.
Lessons for other medical practices
- Imaging computers are the ones to protect first; the chair can't wait.
- Blocking USB drives and unknown programs is a cheap, strong protection for patient records.
- Having one team for IT and the website ends the finger-pointing.
In this project
One team for your practice, start to finish.
On a 15-minute call we'll look at your setup and tell you what it needs.