AI for Cities and Local Government
Answer residents around the clock, keep up with records requests and get minutes written faster, from a team where every technician is CJIS certified.
Built for cities
Better service for residents, without adding staff
City hall gets the same questions every day: trash pickup, permits, utility bills, meeting dates. Records requests pile up, and minutes take hours to write. AI can answer the routine questions any time of day and take much of the typing off staff, so they spend their time on the residents who need a person.
Cities have rules most businesses don't. Chats with a city assistant can be public records, websites must be accessible, and criminal justice information can never go into an AI tool. We look after the City of Springfield, every Flux Labs technician is CJIS certified, and we build around those rules from the start.
What AI can do for your city
Where cities save the most time
An assistant on the city website that answers questions from your own pages and ordinances, in English and Spanish, and sends residents to the right department.
Requests logged as they come in, with due dates, who's working on them and what was sent.
A first draft of the minutes and action items from the meeting recording, for the clerk to review.
Public works staff report problems from a phone with a photo and a map pin, and residents can report them too.
A private assistant that answers staff questions from city policies, procedures and past decisions.
First drafts of routine reports, notices and grant sections from your own information, for staff to finish.
The rules we build around
Public trust comes first
- Criminal justice information never goes into an AI tool, and every Flux technician is CJIS certified
- Assistant conversations kept in line with Florida public records law
- Answers come only from the city's own published information
- The assistant says it's AI and offers a person or department
- Accessible to residents using screen readers and phones
- Staff review every draft before it's published
Frequently asked questions
Are chats with a city AI assistant public records?
They can be, so we set the assistant up to keep conversations the way your clerk's retention schedule requires and to be searchable when a request comes in. Your city attorney and clerk decide the details.
Can police and fire use AI?
For general work like scheduling and policy questions, yes. Criminal justice information never goes into an AI tool, and we set up the rules and access so it can't happen by accident.
Will residents know they're talking to AI?
Yes. The assistant says so up front, answers only from the city's own information, and points residents to the right person or department for anything else.
Where do we start?
With a free 30-minute AI Readiness call. Most cities start with the resident help desk on the website, because it works on the information you already publish.