Cancellations and Refunds
Flux Labs provides a 30-day money back guarantee for new hosting account registrations, subject to the following terms and conditions:
Nonrefundable Fees: Fees paid by Subscriber in connection with the purchase of SSL certificates, Site Backup, SEO Package, or domain privacy, domain names are nonrefundable, as are Check Refunds of $10.00 or less due to processing fees.
Cancellations within First 3 Days of Registration. In the event Subscriber cancels the Services within 3 calendar days of registration, Subscriber will receive a full refund of all fees paid in connection with the registration upon request, with the exception of any Nonrefundable Fees. Subscriber has the option, but not the obligation, to retain ownership and control of any promotional “Free Domain Names” registered in connection with the subscription, in which case Subscriber’s refund will be reduced by $13.99 per domain name.
- Free Domain Names: If Subscriber registers any domain name as part of a “Free Domain Name” promotion in connection with the registration, Subscriber’s refund will be reduced by $13.99 per domain name. Subscriber will retain full ownership and control of any such domain names.
- Dedicated IP Any fees paid by Subscriber in connection with services of a Dedicated IP will be refunded at a prorated rate based on the registration date, the length of service, and the date of cancellation.
Cancellations After 30 Days. Subscriber may cancel his/her/its Services at any time, before or after automatic account renewal, and, with the exception of any Non-refundable Fees set forth and setup fees, if any, which are nonrefundable after 30 calendar days, receive a pro-rated refund for all other fees paid for Services, less $13.99 per “Free Domain Name.”
Notice of Cancellation. Subscriber agrees to direct all cancellation requests to Flux Labs via email, [email protected], phone 1-877-699-FLUX(3589), or online chat; or the self-maintenance portal. The cancellation request must include verification of ownership of the hosting account and/or domain(s), as determined by Flux Labs. Subscriber must also confirm to Flux Labs that all emails, files, and databases are preserved and backed up somewhere other than Flux Labs server space. The Subscriber may request a cancellation by using the self-maintenance portal located at http://www.fluxlabs.net/hosting – by which all necessary communications are not required.
Chargebacks and Reversals. In the event Subscriber issues a chargeback or reversal of charges without first following the above cancellation procedures, the Subscriber will be responsible for a $25.00 billing service fee. Hosting accounts that have an open dispute may be disabled for security purposes.